This post is a testimonial that goes out specially to Exabytes Group of Companies. We have been experiencing a problem-free webhosting this year and we are very happy with this. Our webhosting provider is Exabytes Group of Companies. A big thank you to Chan Kee Siak, CEO of Exabytes and your team.
Exabytes have been providing a smooth webhosting experience throughout the year and they constantly have updates about their services as well as maintenance that take place. They also have attractive packages, discounts and sometimes free items or services for existing customers.
You have made our website possible with your webhosting, where we can post up our blog posts and we have even set up our online shop at www.myleenterprise.com/shop. Thank you, Exabytes. Wishing you good business and continuous success for your company.
This is the first blog post of the year. Firstly, let us wish you a Happy New Year 2018, which we have wished you in our previous blog post end of last year. We shall look back at what we have done for our business and do a review. There are some parts we want to address which we found that it was detrimental towards our business and we definitely do not want to make the same mistakes again. There are also some things we want to do away with, some ideas that we may have proposed or tested but it does not work for us, so we would rather leave it. We actually do not need to report to anyone for what we have done but just because you are our appreciated viewers, we will just let you know.
Lets start off with thanking our customers especially the paying customers. We appreciate you very much and without you, our business would not be able to survive. Thank you for taking our business services, for your sponsorship, donations and for being with us all these times.
Next off, we want to look at the issue of employment. We would rather not have full time employees and just keep a list of freelancers or work with vendors/suppliers for events. Throughout our short 4 years plus of running this business, we have learnt a lot about business and employment. We would only just hire manpower such as event crews on part-time basis per project basis, when there is a need for the event and if it is a paying customer, then there must be sufficient budget given to pay them. We will just keep a list of freelancers which we can trust (hopefully they do not disappoint like the others have) and only if there is no choice, we will reach out for part-timers we have not worked with.
There were some really good freelancers, vendors, suppliers and volunteers that we have worked with throughout these years in business. We really appreciate those who have carried our their work responsibly and some even did more than they were required to. There were some, though, who were not that good. We had from speakers who were paid by us but claimed the event was theirs when clearly the event was organised or created by us and we did all the work. We are not sales people for this speakers who just ride along and do nothing but speak, then claim it is their event. Our owner is speaking at events as an emcee, so why don’t you do the sales for her instead ? Thank you very much. Do not worry, she will not claim the event is hers if it is not so. If they want to claim that it is their event, then pay us to provide our services at your event, which we will do what we are paid – not us paying you and then you claim it is your event. We definitely would welcome those customers who will just pay, then let us handle all the work and they come on the event day to be the host. Makes it easy for us to do what we do best, which is to organise the event and without any interference from the host.
There was one employee we hired on a long term basis who was with us for about a year who kept messing up but it was minor mistakes (such as bringing the champagne bottle late to the stage when the VIPs were standing there waiting to launch, not carrying out his work and standing with the crowd during the event as though he is a guest, speaking rudely to our paying customer) which we forgave him for his mistakes but towards the last few events, he was so horrible at his job that he did not even turn up for meetings or report to us when he should, then he did not even turn up during the event to carry out his work and stole our handphone which we let him use as part of his employment. Very disappointing. Solution to this, fire this imbecile and for sure never to deal with this person anymore, preferably not even to see this person in our lifetime.
This is the same employee who have the audacity to act like he is the boss as when instructed to carry out his work, he can say “I don’t like it” and do not do his work. Excuse us, you are being paid as an employee to do you work. You are not a separate business entity or the boss. He even fell asleep during his job, in the middle of an event we hired him and he was supposed to refill the beverages as well as clear the event venue when the dining was over. Just because we gave him the chance to work on a new project which we would invest our money in and he were to come in to carry out his work as an employee, but there were times we let him make some decisions and put him in a position of power because we were training him to be a manager or the person-in-charge, in other words, the boss when the boss is not around. He became delusional, thinking that he is the boss or partner of our business. He is paid by us in cash and he has not even invested a single cent in our business. For some of these event jobs, we actually did not need him to come in and work or we could have hired someone else with proper event experience. We created some of these jobs to pay him because he has helped us for some of our previous events/business matters and later on he needed the money. We even had to provide transportation to fetch him from his staying accommodation and sometimes to cover for his meals. It is ironic though because this imbecile stays in a double-storey house and drives his own car. What nonsense is this about him needing money. Then when he is given the chance through us creating the jobs for him and paid him for those jobs, he not only performed poorly, he was not even responsible, did not do his work and worse still, stole from us. When we are given a chance and paid for our business services, we work diligently to ensure that our responsibility is carried out yet sometimes some of these customers do not appreciate. Most customers are nice and some are so lovely, there are just some not so pleasant to deal with. So much for being kind as it seems that kindness do not pay for business.
Our business is solely run by our owner who has put in a lot of work (because no one will love a business/company as much as the owner him/herself). We do not intend to have anyone to come in to share and there is no need to bring in any partner or make this business huge like those in the share market. We like this business small and in our own control without any other shareholders interfering in our decision making.
Many a times we hear people talking about ‘sharing’. What is there to share ? To be honest, we are not being selfish. When it comes to business, sharing is very hard to define and there needs to be very clear rules on what is meant by sharing. We would rather not have any sharing and would rather pay suppliers, vendors, volunteers, salespeople or whatever we need, if and only if the event customer have the budget. If we want to make anyone a partner or to be a part of our event, for example venue partners, sponsors or media partners, there needs to be very clear rules set out on what will be done by each party. From our experiences, we are sick and tired of having to do 99% of the work, then the others just ride along and do the minimal amount or sometimes nothing at all but the benefits are received by them (and sometimes they get more benefits and to our detriment). Solution to this, we are using technology and prefer not to hire anyone.
Some of these detriments involves our business paying for everything but mistakes made by others. That is not how we want our business to run. One example is a boutique hotel in town which we held one of our events in – their staff closed the entrance for the public to enter from where the event is held and when asked, they said that there are too many public people walking by and guests were to come in from their hotel entrance at another far area where the event area is not even visible. It was a public event where the more public walking, the better chances for them to come in and visit the event. Their action caused our paying customer to walk one big round to the other entrance and also limited the chances of walk-in guests. One of that hotel manager that we dealt with for this event even dare to speak in a harsh tone, stating that we have to pay for the food that their hotel has prepared.
Firstly, the price that they quoted us was over-priced. We know that for that kind of venue and their menu, they hiked up their pricing and gave a so-called discount, making it seem like they were doing us a great deal, which in actual fact their food served was not even worth that price for a place like a boutique hotel. Secondly, their staff made the mistake and as we do not have an agreement that we need to pay for the food, we actually do not need to. Thirdly, as a hotelier, we do not find it appropriate when they speak in harsh tones especially when we are the paying customer. In the end, Myle Enterprise paid for all the food we mentioned that we will have the guests coming in because we can afford to pay. In actual fact, we do not need to because it was not a clear agreement signed, their staff made the mistake and their hotel never made any effort to help promote this event to help sell the tickets. Fair enough because we mentioned we needed the amount of food for this dealing but the hotel did not take responsibility for their mistake nor did they put in the effort to promote. It was like a free promotion for their hotel but we have to pay for the food. Never again.
There was also another 5-star hotel at the Gurney area where it was a semi-public event where guests purchase tickets to dine and listen to talks. The hotel staff again made a mistake and this time when it came to serving. When told them on the spot that we do not want the coffee to be served with the dessert and only be served after the guests finish the dessert, their hotel servers still carried on as though they did not hear and served the dessert with the coffee even when we quickly recitified the situation to stop the mistake. The server even can reply that their hotel serves the dessert with the coffee. Excuse me, if it is your hotel paying for the food, then you can serve it like that but no, we were paying the hotel, so they have no right to act as they wish. If we are only one part of the event, say one of the sponsors, then we might not have a say in all the aspects and decisions of the event but we created this event and put in a lot of effort as well as time. It is also crucial how the different dinner courses were served because this was a dining etiquette talk and from our experience with this along with our owner’s many experiences dining in very formal settings in United Kingdom, the coffee is only served after the dessert. This caused our guests to have cold coffee and those who finished their coffee had no more to drink when our next event program was being carried out. We told the manager who took the bill to us after the event and he did not rectify the situation. He did apologise and fine, we paid the full bill (how we wish we can have more customers like ourselves who can be lenient and accept such). We find it appalling to have such poor services from these hotels. We later on communicated with the restaurant and General Manager, which we found were not too bad and quite friendly, so we are fine to continue dealing with them.
This was during the beginning years of our business and it was for events we created. We were testing out what we can do, so we kept the venues and tickets at a lower price with less risk and less monetary terms involved should there be any problem. Ideally we would not want to go for low budget and lower end venues are not our ideal places. We also do not want to create events that have to sell tickets as it is not the type of event we want to do. If we use any online registration that states the event as ticketing type, it is because of the registration program/application that was created by whoever that created them and states it as tickets/needs the registration but it is not tickets that we are selling. We are not creating the application.
We can actually make a complaint to the Malaysian Assocation of Hotels and bring up a law suit against these hotels. Law is not something our owner is not familiar with. Just because we want to keep things simple and not make a big deal plus we can afford to pay, we paid these hotels the full bill. Not that we are a pushover, we prefer to settle matters peacefully if we can. We are not going to be so kind towards these people who cause detriment to us anymore. For hotels, we believe hospitality is important and for their staff to be friendly. We met some really unfriendly staff working in hotels which made us think that they are not trained well and not suitable to even be there; surprisingly some are in the management positions. Really portrays what kind of image they have for these hotels. There were of course some really exceptionally friendly staff we spoke to or met at hotels, which we found them to be hospitable and polite. We love these people.
There are many hotels and restaurants all over Penang, so if we see that their service, hospitality, integrity and the way certain venues are not well-run, we would rather not have anything to do with them. We would rather recommend other venues to our customers and if our customer were to request for a certain venue that we have seen how horrible they were, we would advise our customer to consider another place and if they insist, we choose to let go of the profit that we could have made instead. This is because if we were to force ourself to work with such a horrible place, it can turn out disastrous during the event with their staff causing problems and then our customer would not be satisfied. Money is important to us but the cost for rectifying a problem will be more costly and time consuming. We are not just customers to hotels and venues, we can also be the supplier or event service provider. It works both ways. Not only do we pay hotels for their venues/services they can take our business services too. It all depends on who is the paying customer, so if the hotel is the paying customer, then we will follow their instruction and advise them accordingly. If we are the paying customer, then respect us and follow our instruction, not to let your staff act like they are the ones in charge to make the decisions. If both parties are on an equal level for example we are both hired by a customer to provide services and it was the customer who approached us for the services, not the hotel recommending, then we work together to achieve the customer’s objective and to make the event a success. Our responsibility is towards our customer and we do not need to follow the venue’s instruction but rather we will respect that the venue will need to carry out their job and we hope to get the mutual respect that we will carry out our job as we need to.
There were some people who have donated to our business. Before we accept any money, we specifically asked what they want in return and they said nothing. They just want to give these money to let us run our business. We want to ensure that it is not a part of our business we are giving away for this donation, which is not what we want at all as we already stated earlier on we do not want partners for our business. We are not a charity organisation nor are we a public company, so we are not compelled to declare this or restricted to use this money for specifically any part of the business. So, we have actually given back throughout our business years and especially to these donors with them receiving complimentary events that we planned for them and also some other event services. We also invested into some of these giveaways and complimentary services that others have received. As for you, our viewers, did you realise that you have been gaining as well ? You have been receiving valuable information about events and businesses especially when we give you event tips, some information which took us years to gain these experiences. As for those featured in our blog and website, such as companies, brands, businesses and individuals, you have gained viewerships from our blog and also additional viewers when we post these blog posts on our social media. We also sometimes blast these blog posts in our newsletters to those in our database. From the time we set up Myle Enterprise’s blog in March 2016 up until now, January 2018, which is 1 year 10 months, we have created 90 blog posts worth RM135,000.00 with 95,206 viewers from our website and additional amount of viewers when we post them onto our social media (such as Facebook, Twitter and LinkedIn) as well as when we do send these blog posts out through our newsletters. This amout far surpasses all donations that we have received.
With the new year of 2018, we are now slowing down our blog postings. We want to focus on other parts of our business. You know, businesses need money to sustain and we do need money. Do not worry, we will still carry on with the blog and we hope you have enjoyed it so far. We will only post once a month instead of weekly and only if we have customers or any posts that we want to post up, we will do so apart from the monthly postings. If you see the value of our blog and would like to be a part of it, then please do keep in touch with us. Thank you for being with Myle Enterprise all these while. Have a great year ahead.
Natural disasters happen everywhere, regardless of whether we like it or not. It is out of our control. Natural disasters are for example flood like what happened in Penang, Malaysia a few days ago; hurricane with the recent Hurricane Irma that hit America in August/September this year; tsunami and typhoon to name a few. With natural disasters, sometimes events are affected and need to be postponed or cancelled.
It is important to have a contingency plan for events and to cover cases like these, where unexpected catastrophy happens to affect the event. According to the Cambridge Business English dictionary, contingency plan means “a plan that is made for dealing with an emergency, or with something that might possibly happen and cause problems in the future“.
In your agreement for your events, be it agreements you signed with your customers or it could be agreements with your vendors or venue, it would be good to insert a force majeure clause. Force majeure is a French terms which means “superior strength” and it is a legal term which means “unforeseeable circumstances that prevent someone from fulfilling a contract” according to the Oxford Dictionary. Your force majeure term could highlight what steps are to be taken by all parties in case there are unforeseeable circumstances that cause or affect the event to not be carried out properly or at all.
Natural disaster is something that no one wants to happen and of course with the cancellation of events, a lot of parties will be affected – from the event organiser to the guests, to the venue and the vendors. It is important for everyone to be understanding in cases like these and not simply find faults or point fingers at each other. It is not like someone did not carry out their job responsibility when the condition is perfectly fine, then it will be a different case.\
For events that are affected because of natural disaster, it is best for the event organiser to decide what to do with the event, or to involve the events team together if he/she wants and then have a discussion with other parties involved to see what is the best solution they can come up with in terms of the event and handling of payments owed. There will be outstanding payment to be made to venues or vendors due to some contracts signed before the event, which might state that you need to pay them the full amount by the event day. You might find it unfair that you did not get any service or item because the event is cancelled but yet you have to pay. Business is such that there needs to be terms and conditions to fulfill but there is always a human being running the business and the human touch would be good here, where parties can discuss and negotiate something so that everyone can benefit in a way or another, especially in this case of natural disaster, where nobody would have wanted the disaster to happen in the first place. If a party makes a big fuss and insists that you pay in full without hearing any reasons, well, you sure know that you would not want to deal with this party anymore in the future and would not want to take hire this party, if this party it is a venue or vendor. Note that this is applicable for natural disaster and not because of any other reasons.
From a business point of view, why there would need to be charges even if the event was cancelled : for example if it is a catering company, the caterer might have already bought the raw ingredients and cooked the meal for the event, so they have already spent money for this event and that is why they need to get their payment owed. From a customer’s point of view, why it would be unfair to be charged if the event is cancelled : the customer did not get to attend the event, so they do not think it is fair. Most of the time, the customers are refunded if they have paid for a ticket or if it is a lump sum that the customer paid then there can be negotiations made where the event organiser takes an amount to pay up what is necessary like vendors, then give the customer a certain discount or to hold the full payment made by the customer, so that the customer can use that unused amount minus whatever payment made by the event organiser for their next event.
If the customer is the event organiser who needs to pay the venue or vendor, then the event organiser in cases like this can negotiate with them to see if the venue or vendor can offer a discounted rate or use the items or services for the next event that the event organiser is going to hire them for. There are some good companies that are willing to come up and carry out solutions that can benefit everyone because after all, it is good to keep the business relationships for a long time with customers and other businesses that you know and are comfortable to work with. There are many ways to approach the solution and we cannot stress enough that it is important to think of a solution where everyone can benefit from it.
If you decide to cancel the event, make sure that you inform the guests that are confirmed coming and to announce that the event is cancelled online if needed. If the event can be postponed, then ensure that you decide on a new date then inform your guests. If the date is not confimed, then let you guests know soonest possible that the event is postponed so that they do not make their way to the venue and inform them later on the new date for the event. There are some events that are time-sensitive, and if you still need to hold an event as such, then you would need to find another venue to hold it. To decide on a new venue, you would need to consider where the natural disaster did not affect any areas nearby and whether it would be accessible. If the event can be shown live online and guests view it online without needing to go to the venue, then that can be another solution to the problem.
As for the case of food that has been prepared for the event which guests will not be attending or a lesser amount of guests will be attending, then the caterer, venue or event organiser can decide whether the food can be frozen and used at a later date, provided it is still within the food safety and hygiene regulations or perhaps they can donate the food to those in need, such as those affected by the natural disaster. We have seen many kind souls who donate food to the needy during natural disasters. Some caterers or food companies do not even charge anything for the food. At the end of the day, it is how you come up with a solution that can benefit everyone during this natural disaster and carry out the solution with as little problem as possible as no one wants problems or natural disasters to happen.